Terms & Conditions — milwal

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context expressly requires otherwise:

• "milwal" — refers to the online gaming platform operated at milwal.cam, including all subdomains, mobile interfaces, and associated services.
• "Platform" — the milwal website, mobile-optimized site, software, and all associated digital services accessible at milwal.cam.
• "User" / "Member" / "You" — any individual who accesses the Platform, whether registered or not.
• "Account" — a registered member account created on the Platform, containing personal details, balance, transaction history, and gaming records.
• "Real Money Balance" — funds deposited by a Member and held in their Account, available for wagering or withdrawal.
• "Bonus Balance" — promotional credits granted by milwal subject to wagering requirements before conversion to Real Money Balance.
• "Wagering Requirement" — the number of times a Bonus Balance must be staked before it becomes eligible for withdrawal, expressed as a multiplier (e.g., 30x).
• "KYC" — Know Your Customer identity verification procedures required by milwal to confirm a Member's identity and eligibility.
• "Prohibited Jurisdiction" — any country or territory from which access to gambling services is legally restricted or prohibited.
• "Responsible Gaming Tools" — self-exclusion options, deposit limits, loss limits, session timers, and related features available to Members in their Account settings.
• "Terms" — these Terms & Conditions as amended from time to time.

To register and maintain an Account on milwal, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

1. Age: You must be at least 21 years of age. milwal strictly prohibits participation by individuals under 21. We reserve the right to request proof of age at any time and to suspend or close accounts where age verification fails.
2. Residency: You must be an individual accessing the Platform from a jurisdiction where online gaming is not explicitly prohibited by law. milwal primarily serves users in Indonesia. It is your sole responsibility to determine whether accessing the Platform is lawful in your jurisdiction before registering.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction.
4. Single Account: You may hold only one registered Account on milwal. The existence of duplicate or multiple accounts constitutes a material breach of these Terms and may result in the forfeiture of all balances and permanent account closure.
5. No Prior Exclusion: You must not have previously been excluded, banned, or suspended from milwal or from any related gaming platform operated by the same entity.
6. Own Funds: You must only wager funds that belong to you. Wagering on behalf of third parties, using funds sourced from criminal activity, or any form of money laundering is strictly prohibited and will be reported to the relevant authorities.

Registration on milwal is free of charge. To create an Account, you must provide accurate, current, and complete information as requested during the registration process, including:

• Full legal name as it appears on your government-issued identification
• Valid email address that you own and control
• Indonesian mobile phone number
• Date of birth confirming you are 21 years of age or older
• A secure password of your choosing
• Preferred deposit currency (Indonesian Rupiah — IDR)

You are responsible for maintaining the confidentiality of your Account credentials. You must not disclose your password to any third party. milwal will never ask for your password via email, chat, or phone. Any activity conducted through your Account using your credentials is your sole responsibility.

If you suspect your Account has been accessed without your authorization, you must notify milwal immediately at [email protected]. milwal will not be liable for any losses arising from unauthorized access where you have failed to promptly notify us upon becoming aware of such access.

3.1 Account Accuracy Obligation

You must keep all information in your Account current and accurate at all times. If any information changes — including email address, phone number, or banking details — you must update your Account immediately. milwal reserves the right to suspend Accounts where there is reason to believe the registered information is inaccurate, false, or outdated.

milwal is required to conduct identity verification (Know Your Customer, or KYC) on all Members before processing withdrawal requests and periodically as required by our internal compliance procedures. KYC is a standard industry practice that protects Members and the integrity of the Platform.

4.1 Documents Required

You may be asked to provide one or more of the following documents:

• Proof of Identity: Indonesian national identity card (e-KTP), passport, or driving licence (SIM) — document must be current and unexpired
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the last three months, showing your name and registered address
• Proof of Payment Method: Screenshot or photograph of the bank account (BCA, BRI, BNI, Mandiri, etc.) or e-wallet (OVO, DANA, GoPay) used to deposit, confirming ownership
• Source of Funds: Documentation supporting the origin of funds used for wagering, where milwal determines this to be appropriate under its risk-based approach

4.2 Verification Timelines

milwal will process KYC submissions within two business days of receiving all required documentation. Withdrawals will be placed on hold until verification is successfully completed. milwal reserves the right to request additional documentation if the initial submission is insufficient to satisfy verification requirements.

Failure to complete KYC verification within 30 days of the initial request may result in Account suspension and return of the verified Real Money Balance (minus any applicable processing fees) via the original deposit method.

5.1 Deposits

milwal accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, and Mastercard. Deposits are credited to your Account instantly upon confirmation of receipt.

Minimum deposit: Rp 10.000. Maximum deposit limits vary by payment method and account tier; current limits are displayed in the cashier section. milwal does not charge fees on deposits, though your bank or e-wallet provider may apply their own transaction fees.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit (same-source policy). You may n ot withdraw to a payment method or account that is not registered in your name.

• Minimum withdrawal: Rp 50.000
• Maximum withdrawal per transaction: Rp 50.000.000 (standard accounts); higher limits apply to VIP tiers
• Processing time: Verified accounts — under 5 minutes for local bank transfers and e-wallets during standard operating hours (06:00–23:00 WIB). Requests submitted outside these hours are processed at the start of the next operating window.
• VIP members: Priority and instant processing available 24/7

milwal reserves the right to conduct additional security checks on withdrawal requests at its sole discretion. Such checks will be communicated to the Member promptly and resolved within two business days.

5.3 Dormant Account Policy

An Account is considered dormant after 12 consecutive months of inactivity (no login, deposit, wager, or withdrawal). milwal reserves the right to apply a monthly dormancy administration fee of Rp 25.000 to dormant accounts until the balance reaches zero. Members will be notified by email 30 days before dormancy fees commence. Reactivation is possible at any time by logging in and contacting support.

5.4 Currency

All Account balances, deposits, and withdrawals are denominated in Indonesian Rupiah (IDR / Rp). milwal does not currently offer multi-currency accounts. Any deposit made in a foreign currency will be converted to IDR at the prevailing exchange rate applied by the payment processor at the time of the transaction.

milwal offers a range of promotional bonuses to new and existing Members, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions aligned with events such as Idul Fitri, Ramadhan, Nyepi, and Indonesian Independence Day (17 August). All bonuses are subject to the following general terms in addition to any specific terms stated on the relevant promotion page.

6.1 General Bonus Terms

• Bonuses are credited as Bonus Balance and are subject to wagering requirements before conversion to Real Money Balance eligible for withdrawal.
• Standard wagering requirement: 30x the bonus amount unless otherwise stated in the specific promotion terms.
• Wagering contributions vary by game type: slots generally contribute 100%; live casino games contribute 10%–20%; sportsbook bets contribute 100% on odds of 1.50 or greater; togel (Indonesia's traditional numbers lottery) and specialty games contribute 50%. Specific contribution tables are published on each promotion page.
• Bonus validity period: bonuses must be used within 14 calendar days of issuance unless the promotion states a different period. Expired bonuses are forfeited automatically.
• milwal reserves the right to cancel any bonus if it reasonably suspects abuse, including but not limited to: bonus harvesting across duplicate accounts, wagering patterns designed to achieve a low-risk outcome in breach of the spirit of the promotion, or providing false information to qualify.
• Only one welcome bonus per household, IP address, device, or payment method is permitted.

6.2 Maximum Bet During Bonus Play

While a Bonus Balance is active, the maximum permitted bet per round or per event is Rp 50.000 unless the specific promotion states otherwise. Bets placed in excess of this limit while a bonus is active may result in the voiding of the bonus and any associated winnings.

milwal offers sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and specialty game categories including sabung ayam (live cockfighting streams). Each game category is governed by specific rules published within the relevant game interface and help section. The following general rules apply across all categories.

7.1 Bet Acceptance

All bets are accepted at milwal's sole discretion. milwal reserves the right to refuse, limit, or cancel any bet where: (a) there is reason to believe the bet was placed using insider information; (b) an error in the displayed odds is evident; (c) the platform experiences a technical fault at the time of placement; or (d) the bet would exceed milwal's exposure limits for a given event or market.

7.2 Sportsbook Specific Rules

• Odds are displayed in decimal format by default. Asian Handicap (known locally as voor bola) and Over/Under markets are governed by standard international handicap rules.
• Mix parlay (multi-leg accumulator) bets require all legs to win for the bet to settle as a winner. If one or more legs are void, the accumulator is recalculated based on the remaining valid legs.
• In-play bets are accepted subject to live data availability. milwal is not liable for delays in data feeds that may result in bets being accepted after an event's outcome has been determined.
• Minimum sportsbook bet: Rp 5.000. Maximum bet limits vary by event and market, as displayed in the bet slip.

7.3 Casino & Slots

All casino games — including live baccarat, roulette, blackjack, and slot titles from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — use certified Random Number Generator (RNG) technology. Each game's independently audited Return to Player (RTP) percentage is displayed in the game information panel.

7.4 Malfunction Policy

In the event of a game or system malfunction, all affected bets and payouts are void. milwal will notify affected Members and refund applicable stakes to their Real Money Balance within 24 hours of the malfunction being confirmed. milwal accepts no liability for losses arising from technical faults beyond its reasonable control.

milwal is committed to fostering a safe, enjoyable, and responsible gaming environment. We provide a comprehensive suite of Responsible Gaming Tools accessible to all Members from within their Account dashboard at no cost. Use of these tools is encouraged and is never penalized.

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Define the maximum net loss you are willing to incur over a defined period.
• Session Time Limits: Restrict the duration of each gaming session. A reality-check notification can be enabled to remind you of time spent.
• Self-Exclusion: Temporarily suspend your Account for 1 day, 7 days, 30 days, 90 days, or 12 months. Permanent self-exclusion is also available and irrevocable.
• Reality Check: Periodic pop-up reminders displaying session duration and net balance movement.

For further guidance, please visit our dedicated Responsible Gaming page. If you believe gambling is negatively affecting your life, contact our 24/7 support team immediately.

The following activities are strictly prohibited on milwal and constitute a material breach of these Terms. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of balances, and may be referred to the relevant law enforcement authorities:

• Registering more than one Account, or registering on behalf of another person
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform
• Exploiting software errors, bugs, or glitches to gain an unfair advantage
• Engaging in match-fixing, collusion with other players, or any activity that corrupts the integrity of a sporting event
• Bonus abuse, including systematic low-risk wagering patterns designed to extract bonus value without genuine gaming intent
• Money laundering, structuring transactions to avoid reporting thresholds, or depositing funds derived from illegal activity
• Chargebacks or payment disputes initiated with a bank or payment provider without first contacting milwal's support team
• Attempting to access another Member's Account without authorization
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other time
• Using VPN, proxy servers, or other technical means to circumvent geographic restrictions or milwal's security systems

All content on the milwal Platform — including but not limited to the milwal brand name and logo, website design, graphics, text, software, game interfaces, data compilations, and promotional materials — is the exclusive property of milwal or its licensed content providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, publicly display, reverse-engineer, scrape, or create derivative works from any milwal content without prior written consent.

To the fullest extent permitted by applicable law, milwal's total liability to any Member in connection with use of the Platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total value of funds deposited by that Member in the 30 days immediately preceding the event giving rise to the claim.

milwal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, even if milwal has been advised of the possibility of such damages.

milwal does not warrant that the Platform will be continuously available, error-free, or free from technical interruptions. Scheduled maintenance windows will be communicated in advance where practicable. milwal is not liable for losses arising from platform downtime, internet connectivity failures, or events beyond its reasonable control including but not limited to acts of God, government actions, or telecommunications infrastructure failures.

milwal reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Failure to complete KYC verification within the required timeframe
• Suspected fraudulent activity, money laundering, or other criminal conduct
• A chargeback or payment dispute filed by the Member with their payment provider
• Regulatory, legal, or compliance requirements that necessitate account closure
• Receipt of a Member-initiated self-exclusion request

Upon account closure by milwal for cause, any Bonus Balance is immediately forfeited. Real Money Balance will be returned to the Member via the original deposit method within 14 business days, subject to completion of any outstanding verification requirements and after deduction of any amounts owed to milwal.

12.1 Member-Initiated Closure

You may request closure of your Account at any time by contacting our support team. Any pending withdrawal requests will be processed before closure is finalized. Real Money Balance will be refunded in full. Active bonuses will be forfeited upon voluntary closure.

milwal collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

milwal applies 256-bit SSL encryption to all data transmissions and maintains stringent data security standards to protect Member information. We do not sell personal data to third parties for marketing purposes. For full details of how your data is collected, used, retained, and protected, please refer to our Privacy Policy.

milwal reserves the right to amend, update, or replace these Terms at any time. Where changes are material, milwal will notify registered Members via email to the address registered on their Account at least 7 days before the changes take effect. Non-material clarifications may be made without advance notice.

Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and contact support to arrange Account closure and return of any Real Money Balance.

The date of the most recent update to these Terms is displayed at the top of this page. You are responsible for reviewing these Terms periodically to remain informed of any changes.

These Terms are governed by and construed in accordance with internationally recognized principles of commercial law as applied by the jurisdiction in which milwal holds its operating licence. Any dispute arising from or in connection with these Terms that cannot be resolved through milwal's internal complaints procedure shall be referred to binding arbitration in accordance with the rules of an internationally recognized arbitration body.

Nothing in this clause limits milwal's right to seek injunctive or other equitable relief in any competent court to prevent or restrain a breach of these Terms, including but not limited to unauthorized access, intellectual property infringement, or fraud.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the milwal support team through any of the following channels. All contacts are available 24 hours a day, seven days a week:

• Live Chat: Available directly within your Account dashboard — average response time under 60 seconds
• Email: [email protected] — responses within 4 hours for standard queries
• WhatsApp: +62 812 3456 7890 — for urgent account and payment queries

For formal complaints, please submit your query in writing via email with the subject line "Formal Complaint — [Your Account Username]". milwal will acknowledge receipt within 24 hours and provide a full written response within 5 business days.