milwal is committed to protecting your personal data with the same level of care we bring to every aspect of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a Member.
Your Privacy Matters: By accessing milwal's platform and registering an Account, you acknowledge that you have read and understood this Privacy Policy. This document forms part of our Terms & Conditions. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to arrange Account closure.
In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:
milwal collects only the Personal Data that is necessary for the legitimate operation of our platform, fulfilment of our regulatory obligations, and delivery of a high-quality gaming experience. The categories of data we collect are set out below.
When you create a milwal Account, we collect:
To comply with our anti-money-laundering and know-your-customer obligations, we collect copies of:
milwal collects your Personal Data through the following channels:
milwal processes your Personal Data for the following specific and documented purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and authentication | Registration Data, Technical & Device Data |
| Identity verification (KYC) and age confirmation (21+) | KYC Data, Registration Data |
| Processing deposits and withdrawals | Financial Data, KYC Data |
| Delivering gaming services and bet settlement | Gaming Activity Data, Financial Data |
| Bonus and promotion administration | Gaming Activity Data, Registration Data |
| Customer support and dispute resolution | Communications Data, Financial Data, Gaming Activity Data |
| Fraud prevention, security monitoring, and AML compliance | All categories as required |
| Responsible Gaming monitoring and intervention | Gaming Activity Data, Registration Data, Communications Data |
| Platform analytics and service improvement | Technical & Device Data, Gaming Activity Data |
| Marketing communications (where consent has been given) | Registration Data, Communications Data |
| Legal and regulatory compliance and record-keeping | All categories as required |
milwal does not process your Personal Data for any purpose not listed above without first obtaining your explicit consent or notifying you in accordance with this Policy.
milwal relies on the following legal bases when processing your Personal Data:
milwal does not sell your Personal Data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We engage carefully vetted third-party service providers who process data on our behalf under written data processing agreements that bind them to confidentiality and security standards equivalent to or exceeding those milwal applies internally. These include:
milwal may disclose Personal Data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or imminent harm to persons or property.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of milwal's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify affected Members via email prior to any such transfer and will ensure the acquiring entity provides equivalent data protection commitments.
No Data Sales: milwal has never sold and will never sell your Personal Data to data brokers, advertisers, or any third party for commercial gain. Sharing is strictly limited to operational necessity and legal obligation.
milwal's primary infrastructure is hosted in secure data centres serving the Asia-Pacific region, with a focus on low-latency connectivity for users in Indonesia including Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta. Some of our third-party service providers may be located in or operate infrastructure in countries outside Indonesia.
Where Personal Data is transferred internationally, milwal ensures that appropriate safeguards are in place, including:
You may request details of the safeguards applied to any specific international transfer by contacting our support team at .
milwal retains your Personal Data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal obligations, and to resolve disputes or enforce our agreements. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / legitimate interests |
| KYC / identity documents | 5 years from last transaction date | AML regulatory obligation |
| Financial transaction records | 5 years from transaction date | Legal obligation |
| Gaming activity and bet history | 3 years from account closure | Legitimate interests / dispute resolution |
| Customer support communications | 2 years from last interaction | Legitimate interests |
| Marketing preferences and consent records | 3 years from opt-in or until consent withdrawn | Consent / legal obligation |
| Technical / device logs | 12 months from collection | Legitimate interests (security) |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized such that it can no longer be linked to an identifiable individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.
milwal implements a comprehensive, layered security architecture to protect your Personal Data against unauthorized access, alteration, disclosure, and destruction. Our security measures include:
Breach Notification: In the event of a data breach that is likely to result in a high risk to your rights and freedoms, milwal will notify affected Members without undue delay, providing details of the nature of the breach, data affected, and steps being taken to mitigate harm. milwal will also notify the relevant supervisory authority as required by applicable law.
While milwal employs industry-leading security measures, no digital platform can guarantee absolute security. You are also responsible for keeping your Account credentials confidential and for using a strong, unique password that you do not share with any third party.
milwal uses Cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate, secure, and improve the Platform. The types of Cookies we use are as follows:
These Cookies are strictly necessary for the Platform to function. They maintain your login session, enforce security policies, remember your language and currency preferences, and enable core gambling features such as bet placement and real-time balance updates. Essential Cookies cannot be disabled without impairing Platform functionality.
With your consent, milwal uses analytics tools to collect aggregated, anonymized data about how Members navigate the Platform — including pages visited, time on page, and navigation paths. This data helps us identify friction points and improve the overall user experience. No individually identifiable information is shared with analytics providers.
These Cookies remember your personalization preferences — such as your preferred sports markets (BRI Liga 1, EPL, La Liga, Champions League), display settings, and notification choices — so that you do not need to reconfigure them on each visit.
You can manage non-essential Cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about Cookies. Please note that blocking essential Cookies will prevent you from logging in and using the Platform. For detailed guidance on managing Cookies in your specific browser, refer to your browser's help documentation.
No Third-Party Advertising Cookies: milwal does not use third-party advertising or retargeting Cookies. We do not place tracking pixels for social media advertising platforms or external ad networks on our Platform.
As a milwal Member, you hold the following rights in relation to your Personal Data. milwal will respond to all verified rights requests within 30 calendar days of receipt.
To exercise any of the above rights, please submit a written request to with the subject line "Data Rights Request — [Your Username]". We may require proof of identity before processing your request to protect against fraudulent submissions.
milwal's Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe that a minor has registered an Account or provided Personal Data to milwal, please contact us immediately at . Upon confirmation, we will promptly delete all associated Personal Data and permanently close the Account, forfeiting any balance in line with our Terms & Conditions.
milwal employs age verification at registration and during KYC to minimize the risk of underage access. We take our obligations in this area seriously and operate a zero-tolerance policy toward participation by individuals under 21.
The milwal Platform does not contain links to external third-party websites. In the unlikely event that you navigate away from the Platform via a referral link or an embedded content resource, please note that milwal has no control over and accepts no responsibility for the privacy practices or content of those external destinations. We encourage you to review the privacy policy of any site you visit independently of milwal.
milwal reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. When we make material changes, we will notify registered Members via email to the address on file at least 7 days before the revised Policy takes effect. The "Last updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised Policy, you must cease using the Platform and contact support to arrange Account closure and return of any Real Money Balance.
We encourage you to review this Policy periodically to remain informed of how milwal manages your Personal Data.
If you have any questions, concerns, or requests relating to this Privacy Policy or milwal's data processing activities, please contact our Data Protection team through any of the following channels:
If you are not satisfied with milwal's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. milwal will cooperate fully with any such regulatory inquiry.
Indonesian-Speaking Support: All of milwal's support agents are native Indonesian speakers and are fully trained in our privacy policies and data rights procedures. While this Platform operates in English, you are welcome to raise privacy concerns in Bahasa Indonesia and our team will assist you in full.
Six commitments that underpin our approach to data privacy and Member trust
Every data transmission between your device and milwal's servers is protected by 256-bit SSL encryption — the same standard used by global financial institutions. Your account details, payment data, and personal information are never transmitted in plain text.
milwal has a firm, unconditional policy against selling your personal data. Your information is never shared with data brokers, advertising networks, or any third party for commercial purposes beyond what is strictly required to operate our platform and comply with our legal obligations.
You hold comprehensive rights over your personal data — access, correction, erasure, portability, and objection. milwal provides a straightforward process to exercise any of these rights, with guaranteed responses within 30 calendar days of a verified request.
milwal retains your data only for as long as legally required or operationally necessary. Every data category has a documented retention schedule. When the retention period expires, data is securely deleted or anonymized — not indefinitely stored or repurposed.
milwal's security infrastructure is tested regularly by certified independent security firms through penetration testing and vulnerability assessments. We do not wait for incidents to discover weaknesses — proactive auditing is a core part of our data protection programme.
milwal does not deploy third-party advertising Cookies, social media tracking pixels, or retargeting technologies on its platform. Our analytics use only privacy-respecting, aggregated data collection — your browsing behaviour on milwal stays private.
Our support team is available 24/7 to address any data protection concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers.